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AAMI Insurance Reviews

Reviewed by: Insurance Onus

Rating: 5/5


A screenshot of the insurer's website
The first thing I noticed on the AAMI Car Insurance website was the number of policies available. Of course, I've seen this before, but I liked the simple, easy to navigate website. It can be hard to design a "neat" website layout when there's so much information to provide, but AAMI did a great job.

For reviews of other insurance companies similar to this one, you should also check out GIO Insurance Reviews, GMHBA Insurance Reviews and QBE Insurance Reviews.

AAMI offers Car insurance, Home Insurance, Contents Insurance, Motorcycle Insurance, Travel Insurance, Business Insurance, Life Insurance, and CTP Insurance. Established in 1970, AAMI has more than 2.5 million policyholders and takes millions of incoming telephone calls annually. They quote themselves as a leading insurer whom uses innovative business and marketing strategies and excellent customer service.

Before looking at quotes or what the policies have to offer, the "Insurance Manager" section immediately caught my eye. Just about all online companies offer the ability to manage your policy online, but this stood out because you have the ability to:

  • Give consent to a family member to access and manage your policies. This is extremely helpful. In an age of Privacy Acts and laws concerning what information can be provided to a person not named on a policy, this can be very helpful if you need someone else to help manage your policy.
  • Process common policy changes such as address, vehicle, print policy documents, pay bills, etc.
  • A section states that "more features are still to come" which leaves me curious to see what these will be.

Their auto cover has a "Skilled Driving Discount" for younger drivers. After attending a FREE safe driving course offered by AAMI, drivers under 25 will be eligible for a 10% discount. They also provide a simple explanation of Car Insurance so that young drivers understand how it works. I thought this was a nice touch, as it prepares most young drivers for what they'll have to know when it comes time for them to obtain their own cover as young adults.

Other features on their Auto Policy include:

  • Free valet service for claims in metropolitan areas serviced by their assessment centres
  • New car replacement if your car is written off in first 2 years of registration
  • Pay by the month payment option
  • Lifetime Guarantee on authorised repairs even if you sell the car
  • You can speak to a live person 24/7

Their Homeowner's section of the website offers:

  • Quotes for Home Building, Contents, Renters and Landlord Insurance
  • A contents calculator to help determine the amount of cover you may need
  • A handy link to general home protection hints

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Step 1:
Contact Details, etc.

Website Address:

Email Address: N/A

Phone Number: 13 22 44

GPO Box 3950
Sydney, NSW

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